Returns & Refunds
- Unopened kits — returnable within 30 days of delivery for a full refund.
- Opened kits — all sales final. Our kits contain sealed medical supplies, so we can't restock or resell an opened kit.
- Damaged, defective, or wrong item — we'll replace it or refund you, always. No exceptions.
Returning an unopened kit
Email hello@pawprepared.com within 30 days of delivery with your order confirmation (name or email used at checkout works). We'll send you the return address. The kit must be unopened and in its original condition; return shipping is paid by the buyer. Once we receive it, we'll refund the full purchase price to your original payment method — refunds typically appear within 5–10 business days depending on your bank.
Why opened kits are final sale
Paw Prepared kits contain sterile and single-use medical supplies — gauze, antiseptic wipes, ointments, gloves. For hygiene and safety reasons, an opened kit can't be resold, so we can't accept it back. This is standard practice for first aid and personal-care products.
Damaged, defective, or incorrect orders
If your kit arrives damaged, is missing items, or isn't what you ordered, email hello@pawprepared.com within 7 days of delivery. A photo of what you received helps us make it right fast. We'll send a replacement or issue a full refund — your choice — and you won't pay return shipping. This applies whether or not the kit has been opened.
Questions
Anything unclear, or a situation that doesn't fit the above? Email us at hello@pawprepared.com — we're a small company and a human will actually read it.